Sofia, Bulgaria (Hostels)

posizione centrale, staff gentile e disponibile, stanze un pò piccole ma in media con lo standard degli ostelli

Please do not list this hostel anymore through your service. I gave it the ratings I did based on my experience, but I was not actually permitted to stay there. I booked in advance and got my confirmation. When I arrived, there was no one there. Repeated calls to the manager went unanswered. After an hour, a staff member showed up who said she had no knowledge of my booking. She called the manager, who informed me that she had not checked for bookings through your website for two years. She had already rented all the rooms for the night to a large group and refused to honor my reservation. I was left to find a new accommodation in the middle of the night in a city I did not know. The manager returned my deposit and offered to call a couple of places to see if they had room, but I was obviously capable of doing that for myself. By continuing to provide bookings for an individual who does not bother to check if bookings have been made, you could endanger travelers.

Very cold in the rooms, the heating system is not working in all the rooms!