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There are 99 steps from reception to rooms 11 - 14. Be careful when walking downwards, steps are quite narrow. Getting warm water for shower and water presure were not ok every morning. Bed was good.
The staff were great! Very helpful and attentive to our needs and requests.
Great and welcoming staff, had a really nice time, much better than any other hostel i've ever been in london so far, strongly recommended.
Great location, nice staff! Not very nice baths and toilets. Standart old english rooms ;) Wi-Fi and continental breakfast available.
The attention is only between 8 AM and 10 PM. If something happens at midnight theres no one to attend or inform you about nothing. The room that they gave us was horrible, in the basement. There was no calefaction in the room, and it was freezing so I had to take by myself an eletric stove tha was at de dining room/kitchen. All the place is freeze, we felt like we where in the Antártica. The breakfeast was awful: they don´t do a thing, they only heat the water and you get dehydrated coffee. There is a bread and give you opened and already use jam jars. No butter, no nothing. The toilettes are very dirty: some of them don´t have sink for washing your hands. The bathroom is in another place, are too small and the one that is in de basement is a mortal trap: it has a folding door installed backwards without a handle from the inside, so if you close it you cant get out. The location it´s no so bad. You have Cromwell Road that has places to go out to eat, but it´s far form the centre (Picadilly). The staff it´s so so. One of the girls was very cold and the other kind. But when asked a question, could not give me any answers. Also they were making arrangements in the hostel building and in the morning it was impossible to sleep. They didn´t cared about the people that was sleeping.
Very nice and helpful staff! The hostel has perfect location, less than 5 min walk to the underground. Our room was very well cleaned everyday and the blankets were warm. Thank you for a nice stay, we'll be coming back!
The staff was helpful and nice. The price was according to me well woth it. Location is brilliant, the room was clean, sheets and towels were clean. Bathrooms were alright aswell. Cleaning staff was working on the days. The Wifi was alrigt, a bit bad on the upper floors, but worked fine on the others. All in all, we had a good stay and as said, the price was well worth it. I'd recomend staying at cruzon house.
Doesn't live up to the discription. Over prized...totally run down. Other places in same prize range much better. Never again.. Only good thing fresh bread and cold milk.
Very old hostel, totally messy with dirty smelly sheets in the cupboard. Not renovated at all. Quite cheap but still doesn't worth the trip. Very poor breakfast with moisty cornflakes and you are required to do your own dishes.
totally safe,clean,great and relax place.quite hot water in the shower and clean toilet.room service to tidy around daily and breakfast.in summary,ıt has everything for a budget hostel
the only good point of this hostel was the position: really close to the underground and in a beautiful neighborhood. But there were snales in our room what is very dirty. In the kitchen there is no saucepan or frying pan. And one of the two women of the staff is really unwelcoming.
it's terrible: dirty and really cold!
Reception staff are NOT KIND AT ALL Very poor quality & facilities No eye contact with customers (visitors) Not satisfied AT ALL Don't understand why running the hostel Cleaners are ONLY kind people
It's an horrible place to stay even for a night! It is very dirty, dark and scary... The people is very rude and the services like breakfast and use of kitchen are not given as announced!! They are liers. It is a very bad hostel, the worst I have ever been!
Mouse in the dirty room.But friendly stuff.
We were very very very late for check in, but the staff was so nice to wait for us =) The hostel is not directly in the city, but the underground station is near. The rooms were very clean. Breakfast included =)
Ok, how should I start. First of all the location is perfect and the district is good and calm. But the hotel is nevertheless quite dirty and rooms are really lousy. Part of the staff are very nice but not every one. Hot water is a bonus. A good choice for those how are not going to spend lots of time in their hotel room.
The hotel was filthy, buts on the floor, the service after making our beds left the room unlocked for a couple of hours, had some problems with the locks, the receptionist after calling her through the phone and asking to come and help answered she cannnot and we had to manage ourselves, breakfast was late and the room very basic, nothing good can I write about it, I wouldn't recommend it even to my enemy.
It was really really bad.. The stuff was impolite and if you wanted to come with a complain they didn't listen, just asked you to leave the hotel. They throwed a bag down the stairs while calling us stupid. Impossible to talk rationally with them. The worst service ever. And the rooms were dirty, the lights didn't work and the water was cold. They we're so crazy we asked them to give us our money back. We rather slept on the cold floor at the airport than in this hotel. I wouldn't recommend anyone to go here. It was very unprofessional.
very dated,"worn out" look,broken furniture in the room.staff member who booked us in really arsey about us not shutting front door properly.and no bathroom on our floor.AVOID